How On-Demand Delivery Services affects Education and Workforce

Ghost kitchens, or restaurants without dining space that focus on online food orders, can reduce overhead costs from front-of-house staff and single-facility expenses [1]). This may affect the demand for hospitality workers and food service establishments in a jurisdiction.

One workforce-related concern for gig economy workers, who are independent contractors, is that they will be exploited if they become overly-dependent on a single platform [2] . Delivery service workers can increase their revenues by strategically switching between services (known as multihoming) and repositioning their locations to areas of high demand [3].

On-Demand Delivery Services can provide ride hail drivers with an alternative platform for gig work, and ride hail and delivery platforms must compete for workers, as Liu and Li [4] illustrate below:

References

  1. C. Li, M. Mirosa, and P. Bremer, “Review of Online Food Delivery Platforms and their Impacts on Sustainability,” Sustainability, vol. 12, no. 14, Art. no. 14, Jan. 2020, doi: 10.3390/su12145528.

  2. A. Shapiro, “Platform sabotage,” J. Cult. Econ., vol. 16, no. 2, pp. 203–220, Mar. 2023, doi: 10.1080/17530350.2022.2159495.

  3. G. Allon, D. Chen, and K. Moon, “Measuring Strategic Behavior by Gig Economy Workers: Multihoming and Repositioning.” Rochester, NY, Apr. 17, 2023. doi: 10.2139/ssrn.4411974.

  4. Y. Liu and S. Li, “An economic analysis of on-demand food delivery platforms: Impacts of regulations and integration with ride-sourcing platforms,” Transp. Res. Part E Logist. Transp. Rev., vol. 171, p. 103019, Mar. 2023, doi: 10.1016/j.tre.2023.103019.

Related Literature Reviews

See Literature Reviews on On-Demand Delivery Services

See Literature Reviews on Education and Workforce

Note: Mobility COE research partners conducted this literature review in Spring of 2024 based on research available at the time. Unless otherwise noted, this content has not been updated to reflect newer research.