Passenger safety is one factor that may encourage people to use demand-responsive transit or microtransit, particularly people who are hesitant to take fixed-route public transit. In cases where walking to a fixed route transit stop can be dangerous, like in areas with limited sidewalks and high-speed arterial routes, a door-to-door service can offer a safer journey [1]. In cases where microtransit algorithms select stops for passengers to most efficiently route them, the algorithms may not incorporate local traffic and pedestrian infrastructure, leaving riders exposed to dangerous intersections [2]. Drivers may use their discretion, however, to bring passengers to a safer stopping point and ignore the algorithm’s recommendation. Even microtransit services that are not door-to-door can offer safety improvements over fixed-route services when walk routes are hazardous; microtransit programs designed around a smaller customer base can flexibly tailor their stations to ensure they are both in safe areas to wait and located close to where riders need them, and nimbly alter them based on customer feedback. Ensuring driver competency is key for safe microtransit systems; in cases where pilot programs use private contractors, rather than operators that must follow Federal Transit Administration standards, driver screening may be less stringent [2].

Related Literature Reviews

See Literature Reviews on Demand-Responsive Transit & Microtransit

See Literature Reviews on Safety

Note: Mobility COE research partners conducted this literature review in Spring of 2024 based on research available at the time. Unless otherwise noted, this content has not been updated to reflect newer research.